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Returns & Refunds 

We offer a return for store credit option where you are able to return your item and we will give you store credit for the cost of your purchase. This store credit will not expire and has no limitations of what it may be used on in our store. We do accept return/exchange for sale items, however they are not eligible for even-exchange. The amount paid for the item at the given sale price will be the amount issued via store credit. Our policy lasts 14 days. If 14 days have gone by since you received the item, we will not accept the item back. Please note that your item must be unused and in as packaged condition to be eligible for a return.
E-mail us at hellodignityandlove@gmail.com
to begin the return process.

What happens when the Return Process starts? Once your return is received and processed you will receive an e-mail from hellodignityandlove@gmail.com with your store credit. We do not accept returns sent back to us without emailing us. 

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We always recommend to place insurance/tracking on the return package for proof of return.
 We are not responsible for failed delivery due to an incorrect address provided at checkout. If your package tracking states "returned to sender" or "undelivered" please contact us for steps to retrieve/re-send your package. We offer cancellation on these orders with a $8 USD cancellation fee if and only if the package is returned to sender rather than wrongly delivered. Of course, if this error is corrected prior to shipment there is no fee associated (please double check your address!).  We always recommend to ship to a permanent address. We are not responsible for packages that end up at the wrong address due to the customer providing a temporary address and a package in-turn not being received in time to retrieve at such address. We recommend to contact the postal service and let them know to return the package to sender or set up a forwarding address if this happens to you. We will offer re-shipment if the parcel arrives back at our warehouse. You may also cancel with a $8 USD cancellation fee. Once we ship a package to the address provided by the customer, the package is in the postal service's hands. We will always assist in any complications, however we recommend to contact your local postal service for any issue in delivery to intercept and avoid a package being returned to sender or delivered to the wrong address (for example: incorrect address provided at checkout, package tracking marked as "delivered" but unable to locate your package, etc.). Feel free to contact us in this event via e-mail at hellodignityandlove@gmail.com and we will help you in any way we can; however, we are not responsible for errors in the post and these must be dealt with by filing a case through them to achieve outcome. We are not responsible for any customs-imposed charges. If these fees are not paid and you do not receive the item because of this, we can not be held responsible.  If we receive the item back at our headquarters, we will notify you and give you a choice to have the item re-shipped or cancelled for a flat $8 USD fee.

Cancellation:

You may cancel your order for a refund prior to processing and shipment. This is typically a 12 hour period following purchase. Note that there is a $8 USD cancellation fee. We do not offer refunds after shipment. Please see above policy on returns. We are unable to cancel or make address changes to orders that have already been shipped.